What's the difference between a utility and a provider?
Utilities manage and deliver energy to homes and businesses everywhere. In regulated regions, they produce or purchase this energy. Public utility commissions set rates for consumers in such areas. In most deregulated states, customers have the power to choose between buying electricity or natural gas from a utility or a retail electric provider. In either case, the utility company delivers power to the home or business. The utility also maintains electricity and natural gas lines and other infrastructure. That’s the company you call for an outage or other problem. While you can change your supplier in deregulated states, you can’t change your utility.
In most deregulated states, customers have the power to choose between buying electricity or natural gas from a utility or a retail electric provider. In either case, the utility company delivers power to the home or business. The utility also maintains electricity and natural gas lines and other infrastructure. That’s the company you call for an outage or other problem.
While you can change your supplier in deregulated states, you can’t change your utility.